Telkom SA Complaint
| SUPPLIER | Telkom SA | INDUSTRY | Telecommunications | ||
|---|---|---|---|---|---|
| BRANCH/AREA | Cape Town | COUNTRY | South Africa | ||
| TIME / DATE | 10:05 Mon 2 Nov | PERSON RESPONSIBLE | |||
| CUSTOMER | timpower | View all reports by user |
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| PROBLEM | Repairs / Servicing | ||||
| HEADLINE | PATHETIC CULTURE and **** POOR SERVICE | ||||
| THE INCIDENT Mon 2 Nov 
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For more than two weeks we have had a problem with our ADSL line, several calls a day from Monday last week, have resulted in frustration second to none. Fortuanatkey my call was escalated after 5 days of waiting, limiting my anguish to the next 48 hours. Only to find that 48 hours translates to 6 days, you see what they forgot to tell me was that they were refering to work hours, have you ever. Must say this made me feel like a real priority and a cherrished customer. That said, a technician arrived on Friday this week and still no joy, but dont worry my call has been escalated again and I will wait a mere 6 days or 48 hours as Telkom put it. We have tried to make calls to Telkoms HO to lodge a complaint, but low and behold we cant get through, what now?
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| Back Email this report | View customer feedback rating and analysis | |||||
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